FAQ
Q: WHAT IS INCLUDED IN A PIC YOUR NIC?
A: We offer two packages: we PIC and you PIC - both include seating and décor for you and your guests plus all setup & cleanup. See our packages for more information.
Q: HOW DO I SELECT A LOCATION?
A: Tell us your preferred location in your booking form. If you have an address, landmark or GPS coordinates, send those with your request. We can't accommodate all requests but we will do our best. When dealing with rough terrain: sand, trails, steep slopes, etc. we may not be able to navigate with all our equipment so we aim to keep all our setup locations within 30yds of delivery vehicle access. For spots outside Greater Vancouver, delivery charges may apply.
Q: DOES PIC YOUR NIC STAY DURING OUR PICNIC?
A: No, we leave after you're settled and return once your picnic reservation ends. If you need us during your picnic, you can call or text PIC your NIC (whose number is provided upon arrival) and they can be on-site within minutes.
Q: SHOULD I INCLUDE MY YOUNG KIDS IN THE GUEST COUNT WHEN BOOKING?
A: If you're planning a picnic for a group of adults and young children, we recommend you only count the adults and just make a note when booking that there will be kids. We can include a few extra chairs/pillows if necessary, but usually we find the kids are running around or sitting in parents' laps for a quick second and don't necessitate the additional charge for additional seats and food. Interested in a kids birthday picnic? Check out our Wild Child package here!
Q: DO I NEED A PERMIT?
A: That depends on the location, number of people and a couple of other factors. PIC your NIC packages do not require a permit at any of our preferred locations. If you request a special spot, we'll let you know if you need a permit and can help with that process.
Q: WHAT ARE THE EATS AND DRINKS OPTIONS?
A: It depends on the package you select. Our we PIC package includes individual grazing boxes and local kombucha for each guest. Our you PIC package allows you to order from any local business, or bring your own. Note: your choice of eats must be within 10km of your choice of spot. See our packages for more information.
Q: DO YOU OFFER VEGAN, VEGETARIAN, GLUTEN FREE, DAIRY FREE, LOW SUGAR OPTIONS?
A: Yes! We can accommodate most dietary needs, just make a note when completing your booking and we'll be in contact to confirm your request.
Q: WHAT'S YOUR CANCELLATION POLICY?
A: We don't offer any refunds, but we can change your reservation time without penalty up to three days before your PIC your NIC. After that, there is a food charge of $35/pp, and you can use your remaining balance towards a future picnic.
Q: WHAT ABOUT BAD WEATHER?
A: Rain is no stranger to Vancouver and we sometimes have to move locations, or change dates due to the weather. Alternatively, we offer canopy add-ons, like our signature bubble dome! If the weather looks like it may affect your reservation, we will contact you in advance of your picnic to discuss your options.
Q: WHAT IS YOUR COVID-19 SAFETY PLAN?
A: We want to assure you that the health and safety of our team, guests and community remains number one priority and that we're here to serve you safely and responsibly. In light of recent news from the Province, please see our updated health and safety plan below:
- Hand sanitizer is available for guest use
- All items are sanitized and thoroughly washed between each picnic
- Any guests showing signs of illness are asked to stay home
- A guest attendance will be requested and kept should contact tracing be necessary
For full terms of service, go here.
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